Sony pauses sales of flagship phone amid unexpected shutdown fault
Sony has temporarily halted global sales of its flagship Xperia 1 VII, after multiple reports from Japan and Europe revealed that the device unexpectedly shuts down during heavy processing tasks—such as gaming or video recording.
Owners reported random blackouts despite sufficient battery life. Sony confirmed a software flaw that fails to manage power spikes under load, leading to crashes. The company is issuing a firmware update expected later this month to resolve the issue.
Affected customers are advised to avoid intensive app usage until the update is released. Sony also announced a compensation program offering free accessories or partial refunds based on purchase date. They emphasize there is no hardware defect—only a fixable software bug.
Industry analysts note this is a setback in Sony’s smartphone comeback but praise the quick response. The Xperia 1 VII’s high-end specs—4K HDR display, advanced camera tech, and Snapdragon flagship chipset—still stand strong, assuming the fix is effective.
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